FAQ

At orofera, we want you to feel as confident in our service as you do in your skin. Below are the answers to our most commonly asked questions.

1. ORDERING & PAYMENTS

  • How can I modify or cancel my order? To ensure fast delivery, we process orders quickly. If you need to change or cancel an order, please contact us at service@orofera.com within 2 hours of placement. Once an order has been shipped, it cannot be modified.

  • What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure Apple/Google Pay options.

  • Will I receive an order confirmation? Yes! You will receive an automated confirmation email immediately after placing your order. If you don't see it, please check your spam folder.

2. SHIPPING & DELIVERY

  • How long does shipping take? Orders are typically processed within 1–3 business days. Standard shipping usually takes 7–15 business days depending on your location.

  • How can I track my package? Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to our tracking portal.

  • Do you ship internationally? Yes, we ship to most countries worldwide! Shipping rates and times vary by destination and will be calculated at checkout.

3. PRODUCT & SKINCARE

  • Are orofera products safe for sensitive skin? Absolutely. Our formulas, like our Mint Slick Salve and Eyelash Serum, are designed to be gentle and restorative. However, we always recommend a patch test on a small area of skin before full use.

  • Are your products Vegan and Cruelty-Free? Yes! We are proud to be 100% Vegan and Cruelty-Free. We never test on animals, and we do not use animal-derived ingredients.

  • What is the shelf life of the products? Most of our skincare products have a shelf life of 3 years unopened. Once opened, we recommend using them within 6–12 months for maximum potency.

4. RETURNS & REFUNDS

  • What is your return policy? We want you to love your glow. If you are not satisfied, we offer a 30-day return policy for most items. Products must be in their original packaging and condition.

  • How do I start a return? Please email our support team at service@orofera.com with your order number and the reason for the return. We will guide you through the process.

  • When will I receive my refund? Once we receive and inspect your return, refunds are typically processed within 5–7 business days to your original payment method.

5. CONTACT INFORMATION

  • Still have questions? Our beauty support team is here for you!

    • Email: service@orofera.com

    • Phone: (+1) 253-402-2711

    • Address: 2381 ZANKER ROAD SUITE 150, SAN JOSE, CA 95131, USA