Shipping Information

1. Processing Time

All orders are processed within 1-3 business days, excluding weekends and holidays. During peak seasons or sales, processing may take up to 5 business days. You will receive a confirmation email once your order has been dispatched.

2. Shipping

We offer worldwide shipping to most countries.

Free Shipping: Available on orders over $19.99
Standard Shipping: $3.99
Express Shipping: $9.99

3. United States:
Standard Shipping: 7-12 business days
Express Shipping: 5-8 business days

4. International:
Standard Shipping: 10-20 business days
Express Shipping: 7-15 business days, depending on destination and customs processing.

Note: These are estimated delivery timeframes. Delays caused by weather, holidays, customs clearance, or carrier issues are beyond our control, but we will do our best to support you throughout the delivery process.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24-48 hours for tracking information to update.

6. Damaged or Lost Packages

If your order arrives damaged or your package is lost in transit, please contact us immediately at service@orofera.com with photos of the damaged item and original packaging. We will help arrange a replacement or refund for you.

7. Incorrect Address Disclaimer

Please make sure your shipping address is entered correctly at checkout. We are not responsible for packages that are misdelivered, delayed, or returned due to an incorrect address provided by the customer.

8. Contact Us

Email: service@orofera.com
Hours: Monday-Friday, 9:00 AM-5:00 PM PST